You can call us during office hours on 01707 708 131
If you are looking for a Motorbike Insurance Quotation, you can try our Quick Quote facility on this website – once you have the quote you can either proceed to complete the further information required and purchase the policy online, or call us with your quote reference number, that will be emailed to you.
28 Station Close
Phone: 01707 708 131
International Calls: (+44) 1707 708 262
Our aim is to provide all of our clients with an excellent level of service. However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue.
Should you need to make a complaint, please contact our Customer Services Manager using any of the following methods:
In Writing : Ducati Insurance, Sky House, 28 Station Close, Potters Bar, Herts. EN6 1TL
By Telephone : 01707 708 131 or 01707 708262
By Email : email@example.com
Ducati Insurance acts on behalf of insurance companies and Lloyd’s syndicates. If your policy is with a Lloyd’s syndicate it will say so in the policy wording.
If your policy is with a Lloyd’s syndincate and you are not satisfied with our response you may ask the Complaints department at Lloyd’s to review your case.
In Writing : Complaints Department, Lloyd’s, One Lime Street, London. EC3M 7HA
By Telephone : 020 7327 5693
By Email : firstname.lastname@example.org
If you are still not satisfied after contacting Lloyd’s, you can refer your complaint to the Financial Ombudsman Service (FOS).
The FOS offer eligible complainants a free independent service for resolving disputes. You may contact the FOS by:
Calling their consumer helpline on:
0800 0234 567 (free for people phoning from a “fixed line”), or 0300 1239 123 (free for mobile users who pay a monthly charge for calls to numbers starting 01 or 02)
Writing to them at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Further detailed information about the FOS, including a description of eligible complainants, can be found:
In the Client Complaint Procedure
In the FOS’s leaflet ‘Your Complaint and the Ombudsman’ which is available to download from the Financial Ombudsman Service website on the Financial Ombudsman website: www.fos.org.uk