Ducati Insurance is the trading style of Ducati
Insurance Services and is administered by
Ramasis Limited who act as an independent
intermediary for a panel of insurers.
We are authorised and regulated by the Financial Services Authority,
Register No. 306294. Our permitted business is advising on and
arranging general insurance contracts. You can check this on the
FSA's Register by visiting their website www.fsa.gov.uk/register
or by contacting them on 0845 606 1234.
We are also regulated by the Ministry of Justice in respect of claims management activities - our register number is CRM9189.
Insurance Companies (Third Insurance Directives) Regulations 1994
Before entering into an insurance contract we are required to
provide you with the following information:
- Law Applicable to Contract
English law will apply in the absence of any agreement to
the contrary.
Complaints Procedure
It is our aim to provide a first class standard of service; but
we recognise that things can go wrong. We take all complaints
seriously and aim to resolve our customer's problems promptly.
To ensure that we provide the kind of service you expect
we welcome your feedback. We will record and analyse your
comments to make sure we continually improve the services
we offer.
Most of our customer's concerns can be resolved quickly,
but occasionally more detailed enquiries are needed.
Steps to Take
- Seek resolution by your insurance advisor. If you
are disappointed with any aspect of the handling of
your insurance we would encourage you, in the first
instance, to contact your normal broker or intermediary.
You can write or telephone and ask your contact to
review the problem.
- Refer your complaint to our head office. If you remain
unhappy with the decision you receive, please write with
full details including your policy number and or claim
number to: The Managing Director, Ramasis Limited, The Chapel,
48 The hill, Wheathampstead, Hertfordshire AL4 8PS
- Refer your complaint to the insurer. If you still remain
dissatisfied, please write with full details including policy
number and or claim details of the insurer concerned. Their
details can be found on your certificate of motor insurance.
- Refer your complaint to the Financial Ombudsman Service. If
after making a complaint to the insurer you are still
unhappy and feel the matter has not been resolved to your
satisfaction please contact the FOS at: Financial Ombudsman
Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR
- Anti-Fraud Database
Insurers pass information to the Claims and Underwriting
Exchange Register, run by Insurance Database Services
Ltd (IDS Ltd) and the Motor Insurance Anti-Fraud and Theft
Register, run by the Association of British Insurers (ABI).
The aim is to help us to check information provided and also
to prevent fraudulent claims. When we deal with your request
for insurance, we may search these registers. Under the
conditions of your policy, you must tell us about any
incident (such as an accident or theft) which may or may not
give rise to a claim. When you tell us about an incident,
we will pass information relating to it to the registers.
Your insurance cover details will be added to the Motor
Insurance Database, run by the Motor Insurers' Information
Centre (MIIC). This has been set up to help identify uninsured
drivers, and may be searched by the Police to help confirm
who is insured to drive. If there is an accident, the
Database may be used by insurers, MIIC and the Motor
Insurers' Bureau to identify relevant policy information.
You can ask us for more information about this.
You should show this notice to anyone insured to drive the
vehicle covered under the policy.
- Material Facts
Your attention is particularly drawn to the importance of
the declaration on Insurers' proposal forms / statements of
insurance. Any failure to disclose facts material to the
insurance or any inaccuracies in your answers could
invalidate the cover and result in a claim not being paid.
Please consult us if you are in any doubt on any aspect.
- Charges
In addition to premiums charged by the Insurer we may, at
our discretion, make charges to cover our administration
costs for the specified activities:
- Mid-Term Adjustments
- Renewals
- Replacement of Lost Certificates
- Credit Arrangements
- Mid-Term Cancellations
- Call Recording
For our joint protection telephone calls may be recorded and/or monitored